Refund & Cancellation Policy

MyHobbies subscriptions provide access to digital software and your collection workspace, including the Philately module. Because there are no physical goods, “refund” here means a refund of a subscription payment — see the eligibility rules below.

You don't have to pay to evaluate MyHobbies. Every account includes a free plan, and new accounts can try the full feature set free for a limited trial period with no credit card required. We recommend using the trial to make sure MyHobbies is right for you before subscribing.

You can cancel a paid subscription at any time:

• Cancel from your account, or email support and we'll cancel it for you.
• After cancellation you keep access until the end of the period you've already paid for.
• When the period ends, your account reverts to the free plan — your collection data is preserved, not deleted.

We want you to be happy with MyHobbies. Refund requests are reviewed fairly and on a case-by-case basis. Refunds are generally considered when:

• You were charged in error or billed more than once for the same period.
• A technical fault on our side prevented you from using a paid plan and we couldn't resolve it.
• You request a refund shortly after a charge and have made little or no use of the paid features.

Refunds are generally not provided when:

• A billing period has been substantially used.
• The request relates only to forgetting to cancel before an expected renewal, beyond a reasonable window.
• Access was suspended or terminated for a violation of our terms (see below).

Once a refund is approved, it is processed back to your original payment method. Please allow approximately 5–7 business days for it to appear, depending on your bank or payment provider. Purchases made under a promotional or launch price are refunded at the amount actually paid. [Refund processing timeline to be confirmed before launch.]

Refunds are not available where an account is suspended or terminated for breaching our Terms & Conditions — for example, unlawful use, abuse of the platform, or attempting to access systems or accounts without authorisation.

To cancel, ask about a charge, or request a refund, email support@myhobbies.in from the address on your account (include any order or invoice reference) or use the contact page. We aim to acknowledge billing requests quickly.